Return Policy details
noho will cover the cost of the return shipping for up to two (2) items. We will provide you with a printable pre-paid Fedex return shipping label, along with instructions on how to prepare your return. Ideally, the items being returned should be in their original outer carton. If you do not have the original carton, you can take the chairs to FedEx or another shipping center and have them professionally boxed. Chairs damaged due to poor packaging will not be accepted. noho will not accept returns after 100 days from the date your noho products were delivered, as recorded by the shipping carrier.
Items that can't be returned
- Open box products
Start the returns process
Obtain your shipping label:
- Visit noho.co/return to start your returns process and get your printable shipping label.
Preparing your Lightly chairs for return
Please use the original packaging your Lightly chairs were delivered in to return your items.
- Lightly chairs are delivered with a cardboard spacer attached to each seat. This spacer is designed to protect the seat surface during delivery. It is important that this cardboard spacer is re-attached to each chair you return.
- We have included double-sided tape on the reverse side of the cardboard spacer, this is to re-attach it to the seat. To re-attach the cardboard spacer, invert the folded elements so they face the other direction; remove the tape backing; flip the cardboard sticky-side down; line the folded elements up with the rear leg; push the cardboard spacer firmly onto the seat.
- Repeat for each chair you are returning.
- Lift the chairs into the outer carton.
- Fit the angled cardboard brace into the box, fitting one edge against the rear legs and the other to the top-front corner of the outer carton.
- Close the shipping carton lid, and tape to seal.
- Adhere the return shipping label to the box and drop off at the FedEx location most convenient to you. All returns must be shipped back to us within 100 days from the date the noho products were delivered (as per the recorded delivery tracking info).
Note: If you no longer have the original carton, you can visit your nearest FedEx or another shipping centre and have the chair(s) professionally boxed.
- Once your returned purchase is received, noho will issue a refund for the original purchase price amount using the same means by which payment was originally made.
- Credit card refunds may take as much as one-monthly billing cycle to appear on your credit card statement, depending on your card issuer.