noho move™ returns
Return policy details
noho will cover the cost of the return shipping for up to two (2) items. We will provide you with a printable pre-paid Fedex return shipping label, along with instructions on how to prepare your return. Ideally, the items being returned should be in their original outer carton. If you do not have the original carton, you can take the chair(s) to FedEx or another shipping centre and have them professionally boxed. Chairs damaged due to poor packaging will not be accepted. noho will not accept returns after 100 days from the date your noho products were delivered, as recorded by the shipping carrier.
Items that can't be returned
- Open box products
Start the returns process
Obtain your shipping label:
- Visit noho.co/return to start your returns process and get your printable shipping label.
Preparing your noho move purchase for return
Please use the original packaging your noho move chair(s) were delivered in to return your items.
- Your noho move chair came with a tool that makes disassembling your chair simple and easy. Use the tool to remove the legs. Download disassembly instructions here.
- Pack all four legs, along with the chair base, in the original packaging.
- Adhere the return shipping label to the box and drop off at the FedEx location most convenient to you. All returns must be shipped back to us within 100 days from the date the noho products were delivered (as per the recorded delivery tracking info).
Note: If you no longer have the original carton, you can visit your nearest FedEx or another shipping centre and have the chair(s) professionally boxed.
Refund Process
- Once your returned purchase is received, noho will issue a refund for the original purchase price amount using the same means by which payment was originally made.
- Credit card refunds may take as much as one-monthly billing cycle to appear on your credit card statement, depending on your card issuer.
Questions
Can you explain how this works?
- If you order 1 or 2 chairs, and return them within the 100-day delivery window, you will receive free shipping labels for your return and a full refund. A restocking fee will not apply.
- If you order 4 chairs and return them all, you will be supplied with shipping labels for all 4 chairs, and a full refund for 2 chairs. You will be refunded the cost of the other 2 chairs, less the shipping cost.
- If you order a combination of the noho move + topper but only return the topper, there would be no restocking fee. You would be refunded the discounted amount paid for the topper as part of a chair + topper bundle.